Customer Care Coordinator

About the Company:

Our client is an established residential developer who have been operating successfully for over 30 years. Their developments include sophisticated and luxurious detached townhomes, high-rise towers, family homes, detached and semi-detached homes all over the GTA.

Having secured numerous projects, they are growing and need more talent to join their dynamic team! They are looking to hire a Customer Care Coordinator to act as the first point of contact for homeowners to ensure top satisfaction!

Responsibilities:

• Will act as the ongoing point of contact for homeowners throughout the purchase stage to warranty stage
• Assisting and answering homeowner concerns/questions and directing to appropriate department
• Perform follow up answers to homeowner questions promptly, accurately and sufficiently
• Constant communication with homeowners regarding the status of their home
• Schedule, plan and participate in meetings and information sessions
• Organize and maintain purchaser files and all filing for designated communities
• Prepare and organize warranty documents of all Tarion correspondence
• Involved in special projects and other administrative tasks as required

Requirements:

• Experience working in residential construction office setting
• Fluent in speaking, reading, writing English
• Excellent customer service and communication skills
• Ability to build strong relationships and work as a team
• Strong work ethic with a positive attitude

Compensation:

• Up to $65,000 (commensurate with experience)
• Company benefits
• Room for growth in terms of salary and position
• Working in a pleasant atmosphere with an excellent group of people

Thank you for your interest in this position. Please apply by attaching your resume.